FAQ's
Frequently Asked Questions, answered for you right here.
If there is still something you are unsure of and cannot locate it on the website, please do get in touch: contactus@designologist.shop
Please note it can take up to 48hours (mon-fri) for emails to be responded to.
ORDERS
How long does my order take?
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From the time you place the order, it will take 7-10 working days to be received.
(any external post issues are out of our control I'm afraid)
Where do you ship to?
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We are currently only shipping to the UK: this compromises of England, Scotland, Wales and Northern Ireland.
How is my order sent?
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Your order will be sent in a card backed 'do not bend' envelope (1st class or 2nd class, based on what you choose at checkout), via Royal Mail.
DECALS
Can I wash my item with the decal on?
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Once the decal is stuck on, it is recommended to allow it to cure (set) for 48 hours. Even after this, please only hand wash items carefully. (The care of items are of your own responsibility)
What is the price of decals?
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Many decals are pre priced and sized, however the single customised ones are currently £1.50 per word/per item e.g Tea = £1.50, but Tea Lights = £3 as that is two words.
How do I apply my decal?
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Please ensure you are slow and careful during the application process, we cannot take any responsibility for any ruined decals at this stage. You will also receive instructions of use and instructions of care along with each order in the post.
My decal is not moving on to the transfer tape?
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Ensure you rub the white backing on to the transfer tape with a credit card or alike and rub the bubbles out on to the transfer tape side and slowly lift the white backing off, transfer tape side facing down.
REFUNDS
RETURNS
As each product is hand made on an order basis, all products are non refundable or returnable.
Everything is quality checked before sending and you will not receive any damaged item.
Thank you for your trust in us.
CONTACT US
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About Us
Buying from a small business means, you are fulfilling my family & I's small dreams.